5g jili Privacy Policy

1. Introduction

5g jili ("5g jili," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses our online gaming platform at 5g-jili.com and any associated mobile applications (collectively, the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. By registering an account on the 5g jili Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, the data controller responsible for your personal information is 5g jili, operating the Platform at 5g-jili.com and targeting players in the Philippines market.

If you have any questions or concerns about how 5g jili processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) at [email protected]. We aim to respond to all data-related enquiries within fifteen (15) business days, in line with NPC guidelines.

3. Data We Collect

5g jili collects personal data from you in the following categories, depending on how you interact with the Platform:

Category	Examples	When Collected
Identity Data	Full name, date of birth, nationality, government-issued ID number	Registration & KYC verification
Contact Data	Email address, Philippine mobile number, residential address	Registration & account updates
Financial Data	GCash number, PayMaya account, BPI/BDO account details, transaction history	Deposits & withdrawals
Technical Data	IP address, device type, browser, operating system, session logs	Automatically on Platform use
Usage Data	Games played, bet amounts, session duration, bonus usage	Automatically during gameplay
Communications Data	Support chat logs, email correspondence, feedback submissions	When you contact 5g jili support

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, responsible gaming self-exclusion records).

4. How We Use Your Data

5g jili uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 5g jili player account, including verifying your identity and age (21+) as required by Philippine gaming regulations.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels in Philippine Peso (PHP).
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, KYC requirements, and any directives issued by PAGCOR or the National Privacy Commission.
• Platform Security: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, and other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gameplay patterns and enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion requests.
• Service Improvement: To analyse usage data and improve the performance, features, and user experience of the 5g jili Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided explicit consent to receive such communications.

5. Legal Basis for Processing

5g jili processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and 5g jili — specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and PAGCOR directives.
• Legitimate Interests: Processing is necessary for 5g jili's legitimate interests in maintaining platform security, preventing fraud, and improving our services, provided these interests are not overridden by your rights.
• Consent: For marketing communications and any non-essential data processing, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

6. Data Sharing & Disclosure

5g jili does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment service providers, solely to process your financial transactions.
• KYC & Identity Verification Providers: Third-party identity verification services engaged to assist with age verification and document authentication.
• IT & Hosting Providers: Cloud infrastructure and data hosting providers who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law or court order.
• Professional Advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom 5g jili shares personal data are required to process that data in accordance with applicable Philippine data protection law and are prohibited from using it for any purpose other than the specific service they provide to 5g jili.

7. Cookies & Tracking Technologies

5g jili uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and ensuring platform security. These cannot be disabled.
• Performance Cookies: Used to collect anonymised data about how players use the Platform, helping us identify and fix technical issues and improve load times.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience on the 5g jili Platform.

5g jili does not use third-party advertising cookies, cross-site tracking pixels, or social media tracking technologies. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair your ability to use the Platform.

8. Data Retention

5g jili retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support communications are retained for two (2) years from the date of the last interaction.
• Technical and usage data is retained for twelve (12) months on a rolling basis.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with 5g jili's data disposal procedures.

9. Data Security

5g jili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 5g jili Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments of the Platform infrastructure.
• Two-factor authentication (2FA) options available to all players to protect account access.
• Incident response procedures to detect, report, and remediate any personal data breaches in accordance with NPC notification requirements.

While 5g jili takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 5g jili:

• Right to be Informed: The right to know what personal data 5g jili collects about you and how it is used — as set out in this Policy.
• Right of Access: The right to request a copy of the personal data 5g jili holds about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days.

11. Children's Privacy

The 5g jili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a player account has been registered by a person under 21, we will immediately suspend the account, delete the associated personal data, and forfeit any funds in accordance with our Terms & Conditions.

If you believe that a minor has registered on the 5g jili Platform, please notify us immediately at [email protected].

12. International Data Transfers

5g jili primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines — for example, cloud hosting or KYC verification providers — 5g jili ensures that such transfers are subject to appropriate safeguards, including contractual data processing agreements that require the recipient to provide a level of data protection equivalent to that required under Philippine law.

13. Marketing Communications

5g jili may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, and special offers — but only where you have explicitly opted in to receive such communications during registration or through your account settings.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email from 5g jili.
• Updating your communication preferences in your 5g jili account settings.
• Contacting our support team at [email protected] and requesting removal from our marketing list.

Please note that opting out of marketing communications does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts.

14. Changes to This Policy

5g jili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending an email notification to the address registered on your account.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the 5g jili Platform following the posting of any changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 5g jili, please contact our Data Protection Officer:

• Email: [email protected]
• Response Time: Within 15 business days
• Support Hours: 24 hours a day, 7 days a week
• Languages: English and Filipino

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with our response to your data privacy concern.